We are shipping most orders out as fast as 3-4 days

Policies & FAQ's

When will I receive my order?

All item(s) will usually ship in 3-4 business days with some delays up to 8 business days. This does not include transit time (the time it takes the carrier to deliver your package).

Because of high volume and measures to keep their people and communities safe, Canada Post, Fedex and DHL are experiencing delivery delays.

How can I track my order?

Once your order has been processed and the package has been shipped you will receive an email with a tracking number for your order and you will be able to track your shipment online through our tracking page

Please be aware that there may be a slight delay before the tracking system is updated with details about your shipment.

Can I change my address after placing an order?

We are unable to change the delivery address once checkout process has been completed. Please check your order carefully before processing the payment.

I have a problem with my order - What do I do?

Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to hello@aviationpalace.com

Please note that there’s no need to return damaged products - simply send us a few photos.

Do you accept returns & exchanges?

If you didn't like a product, we will glad it receive it back. We accept returns within 14 days of delivery. Please note that customized items are final sale.

  • All products must be returned with original packaging intact and in original condition.

  • If you want an exchange for a different product additional shipping fee may be applied.

  • If you return the item, a refund excluding the original shipping fee will be issued.

  • The return or exchange shipment must have a tracking number as proof. We are not liable for returns lost in transit.

  • Any returned item without previous consent will not be accepted. Please contact hello@aviationpalace.com for instructions on how to proceed with a return.

Can I cancel my order? 

We've temporarily paused on handling order cancellation requests at this time, and we're not able to edit orders once they've been placed.

What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of order being lost in transit and make delivery of the order smoother.

It's past the estimated delivery date and I haven't received my order yet.

Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.

Make sure you report the problem within 2 weeks after estimated delivery time - If reported outside of the time frame, unfortunately, we will not be able to help with locating the order.

Get in touch with us - hello@aviationpalace.com

Order is marked as delivered but it is not here.

In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

Any other question?

Get in touch with us - hello@aviationpalace.com

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